Policies + Disclaimers
Policies + Disclaimers
Website and Legal Disclaimer
Effective June 1, 2025
The information provided on this website is for general informational purposes only and is not intended to be, and should not be relied upon as, mental health, psychological, medical, or legal advice.
Use of this website, including submission of any contact forms or inquiries, does not create a therapist–client relationship with Alive and Whole Wellness PLLC, or any of its clinicians.
A therapist–client relationship is only established after:
an initial intake has been completed,
informed consent and required practice documents have been executed, and
services have been formally scheduled and accepted by Alive and Whole Wellness PLLC.
This website does not provide emergency or crisis services. If you are experiencing a mental health emergency, emotional crisis, or are considering harming yourself or others, please call 911 or seek immediate assistance from a local emergency provider.
While Alive and Whole Wellness PLLC strives to keep the information on this website accurate and current, we make no warranties or representations regarding the completeness, reliability, or accuracy of any content.
Website Privacy Policy
Effective Date: June 1, 2025
Alive and Whole Wellness PLLC respects your privacy. This Privacy Policy explains how we collect and use personal information submitted through this website.
This Privacy Policy applies only to website and marketing communications and does not replace our clinical Notice of Privacy Practices for clients.
1. Information We Collect
We may collect:
name,
email address,
phone number,
and any information you choose to include in a website inquiry form.
We may also collect limited technical information such as IP address, browser type, and usage data through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
respond to inquiries,
provide requested information about services,
schedule consultations or intake communications, and
operate and improve our website.
3. Do Not Submit Sensitive Health Information Through the Website
This website and its contact forms are not intended for the submission of sensitive clinical or health information. Please do not include detailed medical or mental health information through website forms.
4. Information Sharing
We do not sell your personal information.
We may share information with trusted service providers who assist us in operating the website or communication systems, subject to appropriate confidentiality obligations.
5. Data Security
We use reasonable administrative and technical safeguards to protect website information. However, no method of electronic transmission or storage is completely secure.
6. Your Choices
You may request that we update or delete your website-submitted information by contacting us using the information below.
7. Children’s Privacy
This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through the Site.
8. Contact
Alive and Whole Wellness PLLC
540 Heights Blvd., Suite 214
Houston, Texas
713-367-1305
emily@aliveandwholewellness.com
Website Terms of Use
Effective Date: June 1, 2025
By accessing or using this website (the “Site”), you agree to be bound by these Terms of Use.
If you do not agree to these Terms, please do not use the Site.
1. Website Purpose
This Site is intended to provide general information about the counseling and therapy services offered by Alive and Whole Wellness PLLC. The Site is not intended to provide therapy, diagnosis, treatment, or clinical advice.
2. No Therapeutic Relationship
Your use of this Site does not create a therapist–client relationship.
Submitting a form, sending an email, or leaving a voicemail does not establish a professional relationship.
3. Acceptable Use
You agree not to use the Site:
for unlawful purposes,
to attempt to gain unauthorized access to any systems,
to interfere with the operation or security of the Site, or
to transmit harmful or malicious content.
4. Intellectual Property
All content on this Site, including text, graphics, images, logos, and design elements, is the property of Alive and Whole Wellness PLLC or its licensors and may not be copied, reproduced, or distributed without prior written permission.
5. Third-Party Links
This Site may contain links to third-party websites. Alive and Whole Wellness, PLLC is not responsible for the content, accuracy, or privacy practices of any third-party websites.
6. Limitation of Liability
To the fullest extent permitted by law, Alive and Whole Wellness, PLLC disclaims all liability for any damages arising from your use of, or inability to use, this Site or any information contained on the Site.
7. Changes to These Terms
Alive and Whole Wellness, PLLC may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas.
Notice of Privacy Practices
Effective Date: June 1, 2025
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL AND MENTAL HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
1. Our Responsibilities
Alive and Whole Wellness, PLLC is required by law to:
maintain the privacy of your protected health information (“PHI”),
provide you with this Notice of our legal duties and privacy practices, and
follow the terms of this Notice.
2. How We May Use and Disclose Your Information
We may use and disclose your PHI for the following purposes:
a. Treatment
To provide, coordinate, or manage your mental health care and related services, including animal-assisted therapy services.
b. Payment
To obtain payment for services provided to you.
c. Health Care Operations
For practice operations, quality assurance, training, and administrative activities.
3. Other Permitted and Required Disclosures
We may disclose your information as required by law, including:
to comply with legal proceedings,
for public health activities,
for reporting abuse, neglect, or domestic violence when required by law,
to prevent a serious and imminent threat to health or safety.
4. Uses and Disclosures Requiring Your Authorization
Other uses and disclosures of your PHI not described in this Notice will be made only with your written authorization, unless otherwise permitted or required by law.
You may revoke your authorization in writing at any time, except to the extent we have already relied on it.
5. Your Rights
You have the right to:
inspect and obtain a copy of your records,
request corrections to your records,
request restrictions on certain uses or disclosures,
request confidential communications,
receive a copy of this Notice, and
receive an accounting of certain disclosures.
6. Special Rules for Minors and Parents
Alive and Whole Wellness, PLLC provides counseling services to minors. Alive and Whole Wellness, PLLC strongly encourages parents and guardians to discuss confidentiality expectations and information-sharing practices with the treating clinician at the start of services.
In general, a parent or legal guardian is treated as the minor client’s personal representative and may have the right to access the minor’s protected health information.
However, under Texas law and applicable federal privacy rules, there are important exceptions.
Alive and Whole Wellness, PLLC may limit a parent’s or guardian’s access to a minor’s records when:
the minor is legally permitted to consent to their own mental health treatment without parental consent, or
the information relates to services for which the minor has legal confidentiality rights, or
providing access would, in the professional judgment of the treating clinician, be reasonably likely to cause substantial harm to the minor or another person.
In those situations, Alive and Whole Wellness, PLLC may deny or restrict access to certain records as permitted by law.
7. Access to a Minor’s Records
A parent or legal guardian generally has the right to inspect or obtain a copy of a minor client’s records.
However, access may be restricted when:
the minor consented to treatment independently,
the records consist of psychotherapy notes, or
the clinician determines that disclosure would not be in the best interest of the minor or could result in harm.
Requests for access to a minor’s records will be reviewed on a case-by-case basis in accordance with applicable law and professional standards.
8. Confidential Communications With Minor Clients
Alive and Whole Wellness, PLLC, may maintain certain communications and clinical information as confidential between the clinician and the minor client, as permitted by law.
This may include information discussed during therapy sessions that is clinically sensitive and not appropriate for disclosure to a parent or guardian without the minor’s consent or without clinical necessity.
9. Divorced or Separated Parents and Custody of Minor Clients
Unless Alive and Whole Wellness, PLLC, receives a valid court order, custody order, or other legally binding documentation limiting access, both parents may be treated as having the same rights to access a minor client’s records.
Alive and Whole Wellness, PLLC does not determine legal custody rights and relies on documentation provided by the parents or guardians.
10. Our Use of Electronic Communication
We may communicate with you by phone, email, or other electronic means regarding scheduling and administrative matters. Electronic communications carry certain risks, which will be discussed during your intake process.
11. Complaints
If you believe your privacy rights have been violated, you may file a complaint with Alive and Whole Wellness, PLLC or with the U.S. Department of Health and Human Services.
You will not be retaliated against for filing a complaint.
12. Changes to This Notice
Alive and Whole Wellness, PLLC reserves the right to change this Notice. Any revised Notice will apply to all PHI we maintain and will be made available upon request and on our website.
13. Contact Information
For questions about this Notice or your privacy rights, contact:
Alive and Whole Wellness, PLLC
Privacy Officer: Emily Rucker
540 Heights Blvd., Suite 214
Houston, Texas
emily@aliveandwholewellness.com